A consistent main contact to support children and families and coordinate services.
A Key Worker provides a consistent main point of contact for children and families, offering practical support, guidance, and continuity over time. By building a trusted relationship, they help families feel heard and understood, clarify priorities and goals, and reduce the stress that can come with managing multiple appointments, services, and changing needs.
They also coordinate communication between the family and the wider support team, helping ensure everyone is working toward shared outcomes. This can include organising referrals, supporting planning and review meetings, following up action items, and making sure strategies are consistent across home, school, and community settings—so services are more connected, efficient, and easier for families to navigate.